Degraded

Detection Duplications for Some RID Receivers

We’ve identified an issue affecting some users of our RID receivers, resulting in unusually high amounts of detection duplications. Our investigation indicates that this impacts only users with multiple receivers operating in the same location and detecting the same RID aircraft. We are actively working on a fix and will provide updates as we make progress.

Degraded

RID Receivers Traffic Endpoint Malfunction

We experienced a period of degraded performance affecting our product's data ingestion pipeline, specifically impacting the DRI traffic endpoint. During the incident window, a subset of inbound data was not successfully received by the system, resulting in potential partial data loss.

Network Remote ID data was not affected by this incident. These data streams continued to flow and be processed without interruption. The integrity, availability, and completeness of Network Remote ID data have been fully preserved throughout the incident period.

Impact: Between 15 April 2025 at around 17:00 GMT and 16 April 2025 at 12:00 GMT, some data transmitted to the DRI traffic endpoint may not have been ingested or persisted as expected. This may have led to data gaps or inconsistencies for customers utilizing this endpoint during the affected timeframe.

We sincerely apologize for any inconvenience this incident may have caused and thank you for your continued trust in our service.

Degraded

Real-time data features degradation

Our real-time data features experienced significant delays. Fortunately, there were no data loss, all data were processed later at once.

Maintenance

Planned Maintenance for Internal Upgrades

The Dronetag Cloud Platform will be unavailable on Friday morning (GMT+1) for planned maintenance and internal upgrades. The downtime is expected to last up to 1 hour, though we anticipate a much shorter interruption (hopefully under 20 minutes). Thank you for your understanding.